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FAQ

FAQ

 

Find quick answers to common questions about Speedy Products, including ordering, delivery, products, and customer support. Helpful information all in one place.

We only sell directly to trade companies such as soft furnishing retailers or independents, contractors, fitters and interior design companies.  You may open a trade account with us by completing the create a new account form on our website. 

Please email sales@speedy-products.co.uk to request a new account form. We offer proforma and credit accounts, please state which new account form you require. When you have completed the new account form please email a copy back to sales@speedy-products.co.uk. Alternatively you may post a copy to our head office address which can be found at the bottom of our website or on our 'contact us' page.

Please contact the sales department, 0161 925 8444, to amend any account information.

Using your account details log in via our website and create an order, when you are happy with your selection click on the cart and follow the instructions to pay or complete your order.  If you prefer you may wish to email your order to our sales department or call our sales line telephone number.

Some of our contract products are available in bulk 'outer' packs for example a pack of 10 units rather than single units.  Products at 240cm, in one piece, or longer we offer tiered pricing on outer packs.  The more outer packs you purchase on these specific products the more money you save.  From more information on outer quantities and tiered pricing please feel free to contact your local sales representative or call our sales team 0161 925 8444.

Forgotten something?  You may call or email us to add to your order, alternatively you may raise a new order via our website.

Don't need the goods straight away? Place your orders in advance for despatch on a certain date. This way you don't need to store the goods yourself and you only pay for them once they are despatched. We advise that you consider allowing yourself 2 extra days for delivery to cover any unforeseen circumstances.

When you place your order, you will see which items are in stock.  A message will appear next to all items which are out of stock, you will be unable to order the item, therefore they will not appear on your order.  You may wish to contact our sales team either by telephone 0161 925 8444 or email sales@speedy-products.co.uk to discuss an availability date for the out of stock item.  Please note stock availability dates are estimates and may change without notice. Unfortunately, we can not hold back orders, therefore we kindly ask that you check the availability online when you place your next order or contact us for confirmation of stock availability on the date you have been given to re-order.

Return of goods by the retailer shall be the sole discretion of Speedy Products Ltd.  Where a return has been agreed all goods must be unopened and unused, so they may be returned to stock for resale.  Goods may be returned at the retailer’s cost and a credit for the goods will be passed upon their safe return.  If a retailer can not provide return transportation Speedy Products shall be entitled to raise a return charge to take into account the costs and charges of packing, insurance and transport.

If required we can arrange for a sales representative to visit you.  Please contact the sales office for details of your local representative, 0161 925 8444.

Samples of products/colours are available on request; we ask that you contact a sales representative when placing sample orders as they carry many samples with them and they may be able to visit you and demonstrate the product, giving you the opportunity to try before you buy. Alternatively, you may call the sales department to discuss samples and display stands, 0161 925 8444. Where possible we offer store displays to promote your chosen range. We also offer product display stands to house retail packaged products, these are known as grid or value stands and information can be found on here on our website via our POS tab.